Need Help Paying Your Bill?

Warmth isn’t just a necessity; it’s an indispensable part of our daily lives.

We understand that life can bring unexpected challenges, and we’re here to provide the support you need to ensure you and your loved ones stay warm and comfortable. Explore these options for the variety of ways we provide payment assistance to those in need, or reach out to a helpful customer representative.

Low-Income Weatherization Program

LIWAP offers energy-efficient home improvements to help lower utility bills and improve comfort. You could be eligible to receive help to complete weatherization improvements on your home such as: insulation, air sealing, window sealants or new windows, and more. Completing one or several of these measures helps to make your home warmer in the winter and cooler in the summer.

Participating is simple. Call 855-522-2796 or visit , or contact one of the Community Action Agencies listed in the links below. Then fill out an application starting December 1st (or November 1st for the elderly and disabled) and receive assistance in getting the work done on your home. Keep in mind this assistance is on a first come, first served basis.

Financial Assistance

Financial assistance may be available to eligible low-income households for home heating needs through federally funded programs and crisis assistance offered by various state counties.

Missouri LIHEAP

This federally funded program helps pay heating costs for eligible customers. Learn more about the program and how to apply.


211 and the United Way offer many services, including helpful resources and referrals for energy assistance. Dial 211 to see if you qualify for help, or visit your state’s 211 website for more information.

Additional Resources

We have compiled a list of additional programs that can help pay heating costs for eligible customers.

Deposit Waiver for Victims of Domestic Crimes

Summit Natural Gas will waive the deposit required to establish new services for victims of domestic crimes. To apply for the waiver, click here.

Medical Emergencies

Summit Natural Gas acknowledges the importance of supporting customers during medical emergencies by postponing service discontinuance for up to 21 days. This ensures that discontinuing service does not worsen a prevailing medical emergency affecting the customer, a family member, or permanent resident at the service location. In such cases, a licensed healthcare professional’s confirmation of the emergency is required, a telephone call reporting the situation is acceptable. Please call our Customer Service Department on 800-927-0787 for more information.

Please note: a medical emergency does not cancel the bill. We will refer you to financial assistance agencies and ask you to negotiate a reasonable payment arrangement.

Additional Resources

Create an Online Account for 24/7 Access

View and pay bills, see gas use, and compare use over time.

Flexible Payment Options

Colorado Natural Gas has a variety of convenient ways to pay your utility bill.

Budget Billing

Enroll to have more predictable bills month-to-month, and even out the seasonal highs and lows of your bill.